StoweyJoeymats are carefully and thoughtfully and manufactured. We love to make you and your Joey happy, always.
Customers will inspect orders for accuracy and manufacturer’s defects within 48 hours of receiving the order. Please keep all original packaging while processing a return or exchange.
New and unused items, that have not been opened, may be exchanged or returned for a refund within 21 days of the date shipped. All returned/exchanged items must be kept in their original condition and packaging. Shipping charges are non-refundable, and customers are responsible for all shipping costs associated with returning product(s) to us.
No returns/refunds will be granted after 30 days from the date of shipping.
In the event that StoweyJoey makes an order error such as shipping the wrong product we will replace product and ship via a ground service of our choosing.
Product that is found to have defects in manufacturing and/or workmanship is eligible for replacement. Defective product should be made available or returned to StoweyJoey upon request before it is replaced and should only be discarded at StoweyJoey’s request.
To return or exchange item(s) purchased through stoweyjoey.com, item(s) must be in the condition you received them and in the original box and/or packaging.
Please send as an email at firstname.lastname@example.org if you wish to make a return.
INTERNATIONAL RETURN POLICY
All purchases made outside of the United States are final.